Remote Salesforce Business Analyst

Working remotely as a full-time Salesforce Business Analyst, the successful candidate will collaborate with stakeholders to gather business requirements, design Salesforce solutions, and create documentation to support both business and IT activities. Key responsibilities: Design Salesforce solutions and automate business processes while refining complex data models Act as a liaison between customers, vendors, and development teams, translating technical requirements into actionable plans Develop user stories and process flows, participate in customer meetings, and mentor other Business Analysts Required qualifications: 6+ years of experience with business processes and re-engineering 5+ years of experience capturing requirements and writing in Gherkin method 3+ years of experience writing user stories in Agile environments In-depth understanding of Salesforce (Service Cloud, Experience Cloud, LWC, Aura, Tableau CRM) Hands-on experience with JIRA, Confluence, and SharePoint