Customer Service Scheduler

Customer Service Scheduler

The Customer Service Scheduler serves as the primary liaison between the Customer Care team, customers, installation teams, and local market operations. This role is responsible for coordinating installation schedules, maximizing installation capacity, and ensuring projects are completed efficiently and on time. The Production Assistant plays a critical role in maintaining communication with customers and internal stakeholders while proactively addressing scheduling challenges and project changes.

Key Responsibilities

• Schedule and coordinate installation projects to optimize crew utilization and operational efficiency.
• Serve as the primary point of contact between customers, Customer Care, installation managers, sales managers, and field crews.
• Build and maintain installation schedules several weeks in advance while filling schedule gaps as they arise.
• Communicate project timelines, updates, and scheduling changes to customers in a timely and professional manner.
• Respond to service requests and customer inquiries, ensuring issues are addressed promptly.
• Collaborate with installation and sales management teams to adjust schedules and reallocate resources when project timelines shift due to material delays, permitting issues, or other unforeseen circumstances.
• Coordinate with internal departments and external entities, including local permitting agencies, to support project completion.
• Monitor project progress and provide accurate status updates to customers and stakeholders.
• Develop a strong understanding of installation crews, their skill sets, and project requirements to ensure the appropriate team is assigned to each installation.

Qualifications

• Strong scheduling, coordination, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with construction, remodeling, production scheduling, or field operations is preferred.
• Strong problem-solving skills and the ability to adapt quickly to changing priorities.
• Proficiency in Microsoft Office and scheduling or project tracking systems.

Work Environment

This role operates within a high-volume bath remodeling business and works closely with the Senior Production Manager to support daily operations. Success in this position requires strong attention to detail, effective communication, and the ability to coordinate multiple projects, crews, and customer expectations simultaneously.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Sep 7, 2026.