Cancer Center New Patient Administrative Specialist II

Overview The Patient Administrative Specialist (PAS) is responsible for patient coordination, surgery scheduling, and front‑office operations in an outpatient clinical setting. The role follows a four‑level career ladder, advancing based on skills, knowledge, and experience. Responsibilities Primary functions: Perform level I skills and support daily clinic operations. Patient Interaction and Registration: Greet patients, complete check‑in/check‑out, verify insurance, and answer questions about appointments, authorization, payments, billing, and schedules. Handle simple escalations and provide service recovery; refer complex issues to clinic pathways. Track and manage incoming referrals, schedule appointments in accordance with referral guidelines and insurance eligibility. Administrative Tasks and Documentation: Manage inbound/outbound patient calls, take and route messages, and handle patient correspondence. Process faxes, mail, file documentation, and maintain databases. Utilize telephone and electronic medical record systems to process forms. Orient new PAS staff to best practices. Communication and Coordination: Maintain communication with PAS staff, clinic staff, physicians, and patients. Coordinate scheduling preferences and urgent needs with providers. Required specialized proficiency (at least one): Medication prior authorization. Specialized data collection & coordination. Cross‑training to support multiple providers, services, or departments. Surgery/procedure scheduling. New patient coordination. Education and Experience High School Diploma or GED. At least one year of related healthcare experience (including external experience). Knowledge, Skills, and Abilities Knowledge of Windows‑based office software, computers, and operating systems. Medical terminology knowledge. Strong written and phone/verbal communication skills. Phone skills, including familiarity with multi‑line phone systems. Time‑management and organization. Problem‑solving and prioritization. Active listening and empathy for patients. Calm demeanor in stressful situations. Ability to orient new PAS staff and serve as liaison between front and back office. Exemplary customer service. Physical Demands and Work Conditions Frequent sitting, occasional walking, standing, pushing, pulling, reaching, and lifting up to 40 lbs. Work is primarily performed in a well‑lit, heated, and ventilated office setting. Equal Opportunity Employer Stanford Health Care is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. #J-18808-Ljbffr LE0010 Stanford Health Care