ANALYST II

Analyst II Position

The CalSTRS Retirement Readiness Division is seeking a motivated individual to work as an Analyst II at the Fresno Member Service Center. The Retirement Readiness (RR) Division is the principal area of the organization that develops, delivers, and coordinates educational services to CalSTRS members, employers, and staff. The goal of RR is to ensure that all members receive adequate, timely, and accurate information in order to make sound decisions regarding their CalSTRS benefits. Are you seeking an interactive position in a fast-paced environment, working with a dynamic and diverse group of teammates to provide direct services to California's educators? Would you like to contribute to meaningful work that affects the lives of California educators? If so, consider joining us in Fresno, CA. As part of the CalSTRS team, you will experience an award-winning recognition program and ongoing learning and career development opportunities.

Under the direction of the Member Service Center Manager, Pension Program Manager II, the CalSTRS Benefits Specialist independently performs a wide variety of the complex and difficult tasks associated with providing retirement benefits planning. The incumbent must exercise a high degree of discretion, diplomacy, confidentiality, and initiative while taking independent action to resolve issues as they arise. This position is in Fresno and requires 35% travel.

The ideal candidate will possess the following skills:

• Ability to travel and stay overnight for various training and meetings
• Basic mathematic comprehension and experience with calculations, such as averages, decimals, formulas and percentages
• Experience delivering information to audiences of various sizes
• Experience providing customer service in a variety of ways
• Ability to work various hours at times to support member services
• Experience researching, analyzing, interpreting laws and policies
• Experience working with confidential information
• Experience providing feedback and explaining complex information

Duties will be adjusted at the Analyst I level. Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts. Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now.

You will find additional information about the job in the Duty Statement.