Service Coordinator

Job Description

Job Description

Description:

POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

THE OPPORTUNITY

We are searching for a SERVICE COORDINATOR to join our growing operations at our Hammond, Louisiana location.

YOU

The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business.

YOUR CONTRIBUTION

• Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
• Prepare quotes for repairs and convey information to customers
• Open, review, and close work orders
• Monitor work in progress and effectively communicate any necessary changes to the customer
• Convey information between sales, service, and customer efficiently

YOUR VALUE

• You will develop and maintain long-term sales & service relationships with our customers
• You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
• You will promote positive customer service according to Caterpillar and Louisiana Cat expectations
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

MOST IMPORTANT QUALIFICATIONS

• HIGHLY PREFFERED: Bachelor's Degree in related field
• HIGHLY PREFERRED: Minimum 2+ years relevant work experience
• REQUIRED: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
• REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
• REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization

JOB FACTS

• SCHEDULE: Monday Friday from 7am - 5:30pm; you will be required to be on call some Saturdays
• Will require physical movement as listed in the job description

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.