Strategic Healthcare Accounts & Operations Lead

McKesson is a Fortune 10 company driving innovation in healthcare. Senior Account Operations Manager Manages complex, high‑value customer relationships for CoverMyMeds solutions, ensuring operational excellence and a high‑quality customer experience. What you’ll do Serve as the primary point of contact for day‑to‑day management of multiple complex customer accounts and programs. Own execution of contractual deliverables, ensuring accuracy, compliance, and timely resolution of issues. Act as first point of escalation for customer program concerns, investigate root causes, coordinate solutions, and communicate outcomes. Develop and maintain program plans, track progress toward goals, and proactively manage risks. Manage and prioritize a large book of business (~20‑30 accounts), balancing urgency, impact, and customer needs. Leverage data and reporting to identify trends, surface insights, and support customer conversations and recommendations. Lead or participate in customer meetings, including quarterly business reviews, focused on performance, outcomes, and future opportunities. Collaborate cross‑functionally with product, analytics, technology, and other internal partners to advocate for customer needs and improvements. Promote continuous improvement by identifying opportunities to enhance processes and the overall customer experience. Basic requirements Bachelor's degree in a related field or equivalent combination of education and experience. 4+ years of experience in account operations, account management, customer success, or a closely related customer‑facing role. Preferred skills & experience Experience managing complex, high‑value customer relationships or strategic accounts. Background in customer success or account management within healthcare, health tech, pharmacy, or SaaS environments. Strong ability to analyze data and translate insights into clear, customer‑friendly narratives. Experience conducting or supporting quarterly business reviews and executive‑level customer discussions. Familiarity with CRM platforms (e.g., Salesforce) and analytics/reporting tools (e.g., Tableau). Ability to work cross‑functionally and influence without authority. Experience supporting customers through operational issues, system incidents, or escalations with professionalism and composure. Pharmacy or pharmacy technician experience is a plus, but not required. Compensation Base pay range: $75,800 – $126,300. Additional compensation such as annual bonuses or long‑term incentives may be offered. For more information regarding benefits at McKesson, please refer to our benefits page. Equal Opportunity Employer McKesson is an Equal Opportunity Employer and provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, contact View email address on click.appcast.io or View email address on click.appcast.io . Resumes or CVs submitted to these email addresses will not be accepted. #J-18808-Ljbffr McKesson Corporation