Technical Support Analyst

IDR is seeking a Technical Support Analyst contractor to join one of our top clients in Charlotte, NC. The position requires a professional who can manage tech issues efficiently while maintaining excellent communication with healthcare staff and executives. Position Overview for the Technical Support Analyst: Document and respond to customer requests and technical issues related to hardware, software, and network systems. Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service. Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware. Communicate technical information effectively to non-technical staff, including clinical personnel. Requirements for the Technical Support Analyst: 4+ years of applicable IT experience in a large enterprise environment. Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals. Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware. Excellent communication skills with the ability to instruct non-technical users. Valid driver’s license and reliable transportation, with the ability to travel as required. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #J-18808-Ljbffr