Case Management Supervisor

Case Management Supervisor

As part of New York City's plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk of becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, assists with obtaining public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Case Management Supervisor for one of our Homebase programs, you'll be responsible for providing supervision to the Case Management and Housing Specialist staff and ensuring delivery of comprehensive, community-based services. You'll help your team with emergency crisis intervention for individuals and families facing an imminent housing crisis and who are most at risk of becoming homeless and need immediate attention and interventions to prevent shelter entry or re-entry. You'll ensure the successful and expeditious stabilization of clients' housing and the enhancement of their self-sufficiency. You'll be responsible for troubleshooting program issues, conducting regular supervision, delivering community presentations, tracking program activities, meeting mandated yearly enrollment targets, and ensuring the effective operation of case management activities. When necessary, you'll also manage an assigned caseload.

Your responsibilities will include:

• Directly supervising Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.
• Providing direct intervention for problems and/or complex urgent cases as needed, and assisting staff in linking clients in critical circumstances with immediate need entitlements to maintain existing housing.
• Working with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.
• Ensuring proper documentation of services provided through CARES database reports, case conferences, team meetings, supervision, and case record audits, and collecting, analyzing, and reporting on team statistics for the program.
• Participating in program outreach efforts and conducting presentations to community-based organizations to increase enrollments.
• Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating trainings with other team members.

You're a great fit for this role if you have:

• Bachelor's degree in social work or a related field OR equivalent experience and skills.
• Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of the family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Valid US driver's license is a plus.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.