Document Production Associate (Mon-Fri, 1-10p)

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly. Responsibilities Utilize appropriate logs and/or tracking software for all document production work Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle Perform work in document production, proofreading, intake and workflow coordination functions, as needed Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concerns Meet contracted deadlines for service delivery to our clients Troubleshoot basic software or hardware problems Help to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on work, as requested Adhere to Williams Lea Tag policies, in addition to client policies Use equipment and supplies in a cost efficient manner Qualifications High school diploma or equivalent Minimum (1) year of document production experience, preferably in a legal, banking or large corporate environment Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills Familiar with other software programs for editing and/or creating documents Strong attention to detail; able to work on multiple projects simultaneously Good organizational skills Must be able to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and/or confidential documents and information Able to exercise good judgment to make decisions that conform to business needs and policy Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level Ability to maintain professional composure when working with immediate deadlines Ability to work both independently and collaboratively as part of a team Ability to work in a fast‑paced environment Ability to communicate professionally both verbally and in writing Must be self‑motivated with a positive attitude Proven customer service skills are required in order to create, maintain and enhance customer relationships Compensation: USD 16.59 – 22.50 per hour. The total compensation package may include overtime, shift differential, call‑in, and/or stand‑by pay. RRD offers medical, dental, vision, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and other voluntary supplemental insurance coverages.

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