Desktop Support Analyst

The average person will spend 90,000 hours working in a career over the course of their lifetime to support themselves and their family. Unfortunately, for many people those hours are largely spent unfulfilled and working simply to make a basic living. While supporting a family is honorable in and of itself, too often the sacrifices of hard work and service to a company go unacknowledged. Using people for profit, and simply trading time for money is the situation many companies and employees find themselves in today’s economy and workforce. The best mission-driven organizations are setup to both nourish their employees, allow the business to thrive, and stay focused on a purpose greater than profit. You shouldn’t have to choose between making a living, and making a difference. Our mission-driven organization is helping children find homes, families, and futures. We happen to produce and sell beautiful flooring to make it happen. We don’t exist to make flooring, profits, or jobs. Our mission is: We are working for the day every child has a home. I want everyone who joins our team to be confident that at the end of their lives, they can know the work they did each day made a difference in the lives of children all over the world. Who We Are Looking For When we look to add people to our team, there are certain universal character traits we desire that will help us stay healthy and working together towards our mission. This Ideal Team Player framework was developed by Patrick Lencioni . It guides our evaluation of potential candidates and the development of our current staff. The Ideal Team Player The Ideal RW Team Player works hard to stay humble, hungry, and smart. The person who exhibits all three behaviors is the model citizen of the RW culture. These people work in a way that unlocks the full potential of their teams and ultimately the organization. This framework is both the standard by which we evaluate candidates but also the rubric by which we will continue to develop our current staff. Join Us If you believe you would be a good fit in our mission-driven organization and have the virtues of an Ideal Team Player, read more about our career paths below, and search for our open positions. Position: Desktop Support Analyst Location: Tulsa , OK Job Id: 278 # of Openings: 1 Job Purpose: As a member of the Technology department (working in the Infrastructure team), this position primarily configures, deploys, and supports deskside technologies and related hardware/software. This includes computers, their associated peripherals, productivity software, VoIP phones, cell phones, network printers. Additionally, this position will deploy and support onsite network equipment and cabling as well as be an escalation point from our helpdesk requiring more advanced support and troubleshooting. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therefore, reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Essential Functions: Configuration and deployment of endpoint assets (such as desktops, laptops, tablets, mobile phones, printers, etc.) Create and maintain software packages for our end-point management solution Upgrade deskside equipment to ensure the latest technology is available to our customers. Configure productivity software to meet the needs of business users. Train and instruct employees on properly using provided technology products and services. Work with other team members to complete projects and cross-train. Remediate any non-compliant configurations on managed deskside assets. Support telecommunication systems and infrastructure (i.e., cabling, network rack, patch panels, etc.) Track and maintain asset inventory across multiple locations. Travel to remote sites as required for work. Be an advocate for the customer to ensure their needs are taken care of. Position Qualifications: (Competency Statements) Accountability - Ability to accept responsibility and accountability for their actions. They are organized - Possessing the trait of being organized or following a systematic method of performing a task. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one’s conduct. Safety Awareness - Ability to identify and correct conditions that affect employee safety. Working Under Pressure - Ability to complete assigned tasks under stressful situations. Accuracy - Ability to perform work accurately and thoroughly. Communication, Oral - Ability to communicate effectively with others using the spoken word. Education - High school or equivalent GED preferred Experience - Experience in supporting Microsoft / office d365 hosted solutions, Meraki equipment and dashboard, Nextiva, Intune, and a working knowledge of PowerShell PHYSICAL DEMANDS Stand F (Frequently) Lift/ Carry 10 lbs or less F (Frequently) Walk F (Frequently) 11-20 lbs F (Frequently) Sit O (Occasionally) 21-50 lbs F (Frequently) Handling/Fingering F (Frequently) 51-100 lbs O (Occasionally) Reach Outward F (Frequently) Over 100 lbs N (Not Applicable) Reach Above Shoulder O (Occasionally) Push / Pull Climb N (Not Applicable) 12 lbs or less F (Frequently) Crawl N (Not Applicable) 13-25 lbs F (Frequently) Squat or Kneel F (Frequently) 26-40 lbs O (Occasionally) Bend F (Frequently) 41-100 lbs N (Not Applicable) The company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The company reserves the right to change this job description and assign tasks for the employee to perform as the company may deem appropriate. #J-18808-Ljbffr