Automotive Service Advisor/Writer

Job Description

Job Description

Service Advisor

Our service departments are built on trust — and our Service Advisors are the reason customers keep coming back.

We're looking for a skilled, customer-focused Service Advisor to be the primary point of contact between our guests and our technicians. You'll manage the full service experience from write-up to delivery — building relationships, setting accurate expectations, and ensuring every repair order is handled with professionalism and care. Strong communication and a commitment to customer satisfaction are the keys to success in this role.

Responsibilities

• Greet customers promptly and professionally; gather vehicle information and accurately document concerns on the repair order.
• Inspect vehicles, review service history, and recommend additional needed maintenance or repairs.
• Provide complete, accurate written cost estimates for labor and parts; clearly communicate timelines and obtain customer authorization before any additional work is performed.
• Monitor repair progress throughout the day and proactively contact customers regarding any changes in status, cost, or completion time.
• Review completed repair orders to ensure all work is finished and documented; explain completed work and all charges to the customer at delivery.
• Handle inbound phone inquiries for appointments and work-in-progress updates.
• Maintain high CSI scores by delivering a consistent, transparent, and friendly service experience.

Requirements

• High school diploma or GED required; prior automotive service advisor or service department experience strongly preferred.
• Excellent interpersonal and communication skills — comfortable with customers face-to-face and by phone.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organized and able to manage multiple open repair orders in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.