Tier 1 Mainframe Technical Support

Mainframe Technical Support (Night Shift) Location: Baltimore MD (100% remote) Duration: 6-month HM Notes: Tier 1 technical support role, handling all alerts, monitoring the system. Needs to have good comm skills and customer support skills and they will be receiving calls from customers. Needs to have worked in development. Be able to identify and troubleshoot issues. Team is split into different shifts. Covered 24/7 365 days. The team is mainframe support oriented. But not required. Mostly identify and escalate. Mainframe support exp is nice to have. Will just need to follow the run book. Additional Skills: Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability. Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead. Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption. Responsible to diagnose and troubleshoot complex problems through resolution. Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate. Provide timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems. Initiate and coordinate HealthCheck calls for problem identification and resolution. Scheduling Tasks: Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using the Scheduling package(s). Perform job restarts with needed overrides and correct JCL syntax. Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed. Update Scheduler Base Calendars to reflect current years processing and Holiday schedule. Build AGENT capabilities to communicate scheduling requirements across platforms. Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling. Software Technology Inc