Customer Experience Officer / Receptionist - Fort Collins

Customer Experience Officer

The Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. We are looking for a dedicated professional who models and holds others accountable to the Land Title Guarantee Company culture, acting as a coach and mentor to others in the organization.

In this role, you will interact directly with clients to answer customer inquiries in a timely and accurate manner. As a Customer Experience Officer, your impact is immediate. You won't just offer basic file processing; you will actively coordinate daily closing activitiesincluding closing room schedules, calendars, meetings, and eventsand process incoming customer orders by following work procedures for New Order Entry.

You will meticulously compile personal profile information of sellers, buyers, and borrowers in our customer management software. By assisting in the creation, preparation, and distribution of reports, and compiling data for over/short reports and escheating, you will directly drive our organization's success. You will also provide vital administrative assistance, from document distribution and typing memos to maintaining computer-based and paper files and managing office supplies.

At Land Title, we believe our most precious resource is our people. We take a holistic approach to caring for our team, ensuring you have the support you need to thrive. Here is what you can look forward to when you join us:

• Incredible Culture Step into an environment where everything we do is deeply grounded in our core values of Excellence, Efficacy, Responsibility, Altruism, and Honesty.
• Meaningful Work Elevate your daily impact by surrounding yourself with passionate professionals. You will collaborate with industry experts who know Colorado real estate laws, customs, and markets inside and out.
• Professional Growth We are committed to your future. We actively invest in your training and development, providing a variety of avenues for you to continuously grow and expand your professional skills.
• Personal Wellness We encourage you to live your best life. We champion true work-life balance and provide robust support and resources through our Employee Assistance Program to ensure your overall well-being.
• Opportunities to Serve Be part of a company that gives back. Our leadership starts at the topour executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we live and work.

As a Customer Experience Officer, you will be the face of Land Title, driving a seamless, positive closing process from the moment our clients walk through the door. Your day-to-day responsibilities will include:

• Champion Our Culture: Model and hold others accountable to the Land Title Guarantee Company culture, acting as a supportive coach and mentor to others in the organization.
• Support Our Customers: Serve as a reliable point of contact by answering customer inquiries in a timely, helpful, and accurate manner.
• Manage the Closing Experience: Coordinate daily closing activities to ensure everything runs seamlessly, including managing closing room schedules, calendars, meetings, and events.
• Initiate New Orders: Process incoming customer orders efficiently by following established work procedures for New Order Entry.
• Maintain Customer Data: Accurately compile personal profile information of sellers, buyers, and borrowers within our customer management software.
• Drive Reporting & Compliance: Assist in the creation, preparation, and distribution of vital reports in support of the organization, and compile necessary data for over/short reports and escheating.
• Provide Administrative Excellence: Provide crucial administrative assistance, including document distribution, typing reports and memos, maintaining computer-based and paper files, ordering and maintaining office supplies, and performing other necessary clerical tasks.
• Represent Land Title: Get involved in department marketing activities, which may include representing the company at after-hours functions as requested or required.
• Adapt & Assist: Step in to handle other related duties as assigned to support the team and the broader organization.

To be successful in this role, you will bring a mix of precision, professionalism, and a passion for exceptional customer service. We are looking for candidates who possess:

• Clear Communication: Excellent written and verbal communication skills to effectively guide clients and collaborate with colleagues
• A Customer-First Mindset: Exceptional interpersonal and customer service skills to ensure every client feels welcomed, valued, and supported throughout their closing experience.
• Organization & Precision: Excellent organizational skills and meticulous attention to detail, enabling you to seamlessly manage multiple schedules, files, and tasks while ensuring flawless accuracy across all your work.

We believe there are specific educational backgrounds and professional experiences necessary or strongly preferred in order to be successful in this position.

• High school diploma or equivalent
• Proficient in clear, professional communication and writing skills
• Strong computer proficiency and excellent phone communication skills
• Experience in customer service is strongly preferred

We don't just offer jobs; we offer stable, rewarding careers. To support you both inside and outside the office, Land Title provides:

• Competitive Pay: The salary range for this position is $42,000 to $48,000 annually.
• Total Wellness: Enjoy top-tier medical, dental, and vision insurance, plus the ultimate convenience of 24/7 Teledoc services.
• Long-Term Security: Build your wealth with Traditional and Roth 401(k) retirement optionscomplete with a company match. We also provide life insurance and both short-term and long-term disability for your peace of mind.
• Time to Recharge: Rest and recharge with a generous time-off package that includes vacation and sick time, and 10 paid holidays.
• Career Advancement: We invest in your continuous evolution through dedicated training opportunities and an Education Assistance program.
• Beyond the Office: Access confidential, professional support through our Employee Assistance Program (EAP), and enjoy unique industry perks like title and closing reimbursement discounts for your own real estate milestones.

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.