Account Manager

About Lucent Health

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Summary:
The Account Manager professional assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are intrical in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.


Responsibilities

• Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions
• Focuses on retaining existing business with excellent customer service
• Assists in identifying opportunity to improve client and member experience
• Provides administrative and customer service support to the main Employer contact/Plan decision makers
• Supports Senior Account Executive staff with New Business and Renewal implementation tasks
• Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting
• Assists with end of contract Stop Loss review
• Assists with special projects as necessary (Example: Sales RFP requests)

Qualifications:

• Excellent verbal and written communication skill
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
• Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level
• Excellent verbal and written communication skill
• 3+ years' solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
• Account Management experience required in the healthcare industry
• Client facing experience with exceptional presentation skills is a must
• Proficiency in all MS Office applications - Advanced knowledge of Excel desired
• Bachelor's degree desirable

What We Provide:

• Competitive base salary
• Unlimited Paid Time Off
• 10 Paid Holidays
• Medical, Dental, Vision, and other ancillary benefits

Company Culture

At Lucent Health, our success is built on employees who are honest, ethical and hardworking. We communicate transparently, act with integrity, and hold ourselves accountable for our work and decisions. We treat colleagues, clients and partners with fairness, respect and confidentiality. And we bring consistency, initiative and adaptability to everything we do, taking ownership of challenges and going the extra mile when it counts.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.