Account Manager

Account ManagerEarn: $60000 / year in a hybrid role!Benefits:Health InsuranceDental InsuranceVision Insurance401K program with Company matchEmployee Assistance ProgramPrescription drug discountsEmployee discountsAnd more!This is a hybrid role that requires in office work in the Goodlettsville, TN office several days per week.About Driveline: Driveline Retail Merchandising is the largest non-broker agency in the United States with over 14,000 associates. We service CPG and Retailer's merchandising needs while being backed by best-in-class project management, space management, and analytic technology tools to ensure our Client's success. With our experience, expertise, and efficiency, Driveline routinely delivers Client's initiatives quickly, accurately, and on time. We have a unique mix of high ROI execution and technology opportunities to drive sales. These offerings, paired with the highest level of customer service and the best execution team in the industry, give our clients the best opportunity for success.The Account Manager is a tactical role where attention to detail, dedication, and follow through to work are crucial to our success. The Account Manager will provide customer service and professional account management to various clients and retailers. The Account Manager will maintain outstanding client satisfaction for all clients service while meeting or exceeding project financial goals. The Account Manager must understand and define all client objectives and expectations and meet those expectations while improving service, pricing, and performance.Essential Duties:Play an active role in developing and maintaining client relationships and work effectively with Clients on quality and client satisfaction issues by demonstrating professionalism, responsiveness, and outstanding written and verbal communicationAct as the liaison between the Client, Sales, Operations, and other internal groups to communicate program information and project facilitationAttend and actively participate in the video, conference calls, and in-person meetings to facilitate a shared understanding of priorities and foster teamwork between the Client, Sales, Operations, and other internal teamsMaintain a working knowledge of client programs, objectives, and expectations and establish metrics to effectively measure Driveline's performance against these objectivesEstablish an advanced skill level in Driveline web-based reporting and Microsoft ExcelGuide program management by analyzing and interpreting data on a regular cadence with the goal of highlighting useful information, and providing recommendations regarding plan scope, execution, and methodologyCreate detailed and accurate project instructions, project guide documents, and work order questionsAccurate set-up of all assigned projects in the Driveline system, meeting standard timeline requirementsAnalyze program data to identify trends, gaps, and opportunities and communicate results to assigned clientsEnsure internal timelines are met and that changes are communicated to internal Client Services and Field Operations teamsSuccessfully manage numerous projects concurrently, at different stages in the project lifecycle, through proper organization and multi-taskingIdentify Client concerns, develop action plans for resolution, work in conjunction with Driveline Operations to ensure appropriate actions are taken, and communicate the results to the Client, as well as internal staff and managementKeep Driveline management informed of issues prior to them becoming serious problems internally or with the ClientOther duties as assignedRequirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Teamwork and team facilitationClient satisfaction with your support of key plan rolloutsAbility to persuade effectivelyAccept change with flexibilityEducation and Experience Requirements:Bachelor's Degree in Marketing, Management, or a related fieldRetail merchandising or consumer products management backgroundProven success in current/previous positionsDemonstrated ability to analyze data and present results effectivelyTravel Requirements:Approximately 10-15% travel is required for the Account Analyst.Overnight stays may be required throughout the work week as dictated by business objectives and district boundaries.*Waiting period and eligibility criteria apply for benefit programs.