Housekeeping Supervisor

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being

attentive and taking ownership of getting things done. * Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities

• Perform desk opening duties and prepare daily room assignments
• Assist with scheduling and control daily attendance to ensure proper

coverage.

• Monitor payroll programs and prepare bi-weekly payroll closing reports
• Conduct daily team meetings, attend other meetings as necessary
• Monitor performance and recommend disciplinary action in accordance with

company rules and policies. Alert management of potentially serious issues. * Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. * Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. * Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. * Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Control expenses and minimize waste within all areas of housekeeping.
• Prepare supply inventories and ensure appropriate par levels
• Complete all paperwork and closing duties such as billing guest dry cleaning,

discrepancy reports, turndown reports, productivity reports, etc. * Promote teamwork and quality service through daily communication and coordination with other departments. * May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. * Report, turn in, and/or log all lost and found items according to established procedures.

• May regularly assist with deep cleaning projects.
• Refer to attached additional job responsibilities and Health & Safety duties

and responsibility * Assist with other duties as assigned.

ACCOUNTABILITY

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS

Education: Minimum: High School Diploma or equivalent. Some college an asset.

EXPERIENCE:

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English. Other: * Communication skills are utilized a significant amount of time when interacting with guests and employees. * Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

• Basic mathematical skills are used occasionally.
• May be required to work late afternoons, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following: * Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds

• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

The hourly pay rate for this role is $19.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.