Event Operations Assistant

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with more than $5 billion in assets, 450+ team members, 6 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

We are seeking a dependable, energetic, and hands-on Event Operations Assistant to support the execution of a large and diverse portfolio of events. This is an entry-level position offering an opportunity to gain experience in event operations, logistics, and coordination while working closely with all departments across the organization.

This role is ideal for someone who enjoys being active, working with people, and helping bring events to life from set up through breakdown. Responsibilities include preparing materials, transporting equipment, managing inventory, supporting on-site operations, and assisting with event coordination before and after events.

This is not a remote position or a standard 9-to-5 role. The Event Operations Assistant will work both in the office and at event locations. Many events take place outside regular business hours, including early mornings, evenings, and weekends. Flexibility and availability during these times are essential.

The role is physically demanding and requires lifting, carrying, loading, unloading, setting up, and breaking down event materials and equipment. Event days can be fast paced, require long hours, and involve adapting to changing priorities and last-minute needs.

The ideal candidate is reliable, resourceful, and willing to jump in wherever needed. Experience in hospitality, restaurants, catering, customer service, retail, tourism, or events is highly valued, as success in this role requires a strong service mindset and the ability to remain professional in busy environments.

Responsibilities

Event Operations & Logistics:

• Pack, load, transport, unload, set up, maintain, and break down event equipment and materials, including tents, tables, signage, banners, displays, booths, promotional materials, giveaways, and supplies.
• Support on-site event operations, including registration, guest check-in, attendee assistance, and event flow.
• Work extended hours on event days, including early setup and remaining on-site through event breakdown.
• Organize, track, restock, and maintain event inventory, branded materials, giveaways, signage, displays, and equipment.
• Keep storage areas, event materials, and inventory organized, clean, and event ready.
• Coordinate deliveries, pickups, transportation, and movement of event materials and equipment.
• Assist with community events, sponsorship activations, grand openings, conferences, client events, team members programs, meetings, and other special events.
• Respond to operational needs and help resolve issues to ensure successful event execution.

Event Coordination & Administrative Support:

• Assist with event planning and coordination from initial planning through post-event follow-up.
• Coordinate event details including venues, catering, entertainment, transportation, décor, promotional materials, and vendor communications.
• Create and maintain event timelines, schedules, checklists, guest lists, and planning documents.
• Prepare and process event-related documents, purchase orders, invoices, permits, and reports.
• Help ensure events comply with insurance, legal, health, and safety requirements.
• Respond to emails, maintain event records, and support administrative needs of the Events team.
• Build and maintain relationships with colleagues, vendors, venues, clients, and community partners.

Requirements

Availability & Physical Requirements

• Must be available to work early mornings, evenings, weekends, holidays, and extended hours based on event schedules.
• Must have a valid driver's license, reliable personal vehicle, and the ability to travel to event locations throughout the region.
• Must be able to lift, carry, load, unload, move, set up, and break down event materials and equipment.
• Must be able to stand, walk, bend, and remain physically active for extended periods during event setup, execution, and breakdown.
• Must be comfortable working indoors and outdoors in varying weather conditions.

Experience & Professional Skills

• Previous experience in hospitality, restaurants, catering, customer service, retail, tourism, or events is preferred.
• Positive attitude, reliability, strong work ethic, and willingness to learn.
• Ability to work independently and as part of a team.
• Strong organizational, multitasking, and time-management skills.
• Ability to manage changing priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Attention to detail and ability to follow instructions accurately.
• Ability to represent the organization professionally at events.
• High school diploma or equivalent required.

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Salary Minimum: 52,414.74 - Salary Max: 65,518.68

The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.

Leader Bank is an E-Verify® participant.* For more information, click on the links below:

* E-Verify® is a registered trademark of U.S. Department of Homeland Security