System Administrator, IT Services

Title: System Administrator, IT Services (Infrastructure & End-User Computing) Location: On-Site, 5 Days – Los Angeles, CA Employment Type: Temp-to-Hire Compensation: $43–$48/hr About the Opportunity TalentoHC is partnering with a leading travel and tourism organization seeking a System Administrator, IT Services to join its global IT team. This role is responsible for the day-to-day administration, support, and reliability of core infrastructure and end-user computing — keeping employees productive across headquarters and global offices. Unlike the cloud/network/security-focused counterpart role, this position is centered on hands‑on infrastructure support across VMware virtualization, Citrix Cloud, Microsoft365, Active Directory/EntraID, endpoint management, and telephony. The ideal candidate pairs solid technical depth with strong customer service instincts and a commitment to clear documentation and reliable follow‑through. Key Responsibilities Infrastructure & Virtualization Administer and maintain the on‑premises VMware vSphere environment (ESXi, vCenter) — VM provisioning, storage, snapshots, host patching, and performance troubleshooting Administer Citrix Cloud environment including virtual desktops, delivery groups, machine catalogs, image updates, and end‑user session troubleshooting Provision, patch, monitor, and maintain Windows Server and select Linux servers on‑premises and in Azure/AWS, including backup verification Manage backup and recovery jobs across VMs, Microsoft365, and file servers; verify successful completion and perform periodic restore tests Microsoft 365 & Identity Administer Microsoft365 services — Exchange Online, Teams, SharePoint, OneDrive — including mailbox management, distribution lists, licensing, and collaboration configuration Administer Active Directory and Microsoft EntraID — user and group lifecycle, Group Policy, Conditional Access, MFA, and hybrid identity synchronization Manage Windows and macOS endpoints via Microsoft Intune — enrollment, compliance policies, software deployment, patch management, and remote remediation Administer iOS and Android mobile devices via Intune End‑User Support & Onboarding Provide Tier2/Tier3 support for employees across headquarters and global offices via ITSM ticketing system, resolving escalations within agreed SLAs Own IT onboarding and offboarding — account creation, license assignment, virtual desktop entitlements, equipment provisioning/imaging, and timely deprovisioning Support audiovisual and meeting‑room technology including Microsoft Teams Rooms and conference room AV Coordinate with vendors and MSPs (VMware, Citrix, Microsoft, Cisco, Dell, Lenovo, Apple, ISPs) for procurement, warranty service, and support cases Telephony & Networking Administer 8x8 telephony — user provisioning, call routing, ring groups, voicemail, and call‑quality troubleshooting Support Cisco network infrastructure including switches, routers, wireless, and VPN; perform first‑line troubleshooting and partner with the network team for changes beyond scope Support core office infrastructure — LAN, Wi‑Fi, VPN, firewalls — and maintain reliable connectivity across locations Security & Documentation Enforce IT hygiene standards in partnership with Security — MFA enrollment, EDR/AV, encryption, USB policy, phishing remediation, and least‑privilege access Perform regular patching and vulnerability remediation across hypervisors, servers, network devices, and endpoints Maintain accurate IT asset records — hardware inventory, software and cloud licensing, warranty tracking, and decommissioning Document procedures, runbooks, and knowledge‑base articles; keep documentation current as the environment evolves Qualifications Associate's or Bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience 3–5 years of professional experience in system administration or infrastructure support beyond Tier1 Help Desk Hands‑on experience administering VMware vSphere (ESXi, vCenter) in a production environment Hands‑on experience administering Citrix Cloud / Virtual Apps and Desktops (DaaS) Hands‑on experience with Microsoft365 (Exchange Online, Teams, SharePoint, OneDrive) and Active Directory/EntraID including hybrid identity Working knowledge of Microsoft Azure and AWS for server, identity, networking, and storage administration Hands‑on experience administering 8x8 or comparable cloud telephony/UCaaS platforms Working knowledge of Cisco networking — switching, routing, wireless, and VPN Working knowledge of endpoint management via Microsoft Intune or comparable MDM/UEM Familiarity with PowerShell scripting for routine administration and automation Strong customer service orientation with the ability to communicate clearly with non‑technical stakeholders Strong documentation skills and attention to detail Preferred Certifications VMware Certified Professional (VCP-DCV) Citrix Certified Associate – Virtualization (CCA‑V) Cisco CCNA CompTIA A+, Network+, and/or Security+ Microsoft AZ-104 (Azure Administrator) or SC-300 (Identity and Access Administrator) ITIL 4 Foundation About TalentoHC Build Your Best Team Yet Executive Search | Talent Strategy | Human Capital Consulting TalentoHC is a global executive search and human capital consulting firm helping organizations build high‑performing leadership teams that drive growth and transformation. The firm partners with companies across industries including technology, aviation, hospitality, media, and professional services to identify and place senior leaders who shape organizational strategy. Through a human capital‑centric approach, TalentoHC supports organizations navigating leadership change, strengthening talent strategy, and building teams capable of delivering long‑term enterprise value. Equal Opportunity Employer TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #J-18808-Ljbffr TalentoHC