Client Account Manager
$20 - $24 per hourCustom Print Graphics
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading. WHAT YOU'LL DO:
- Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
- Build and maintain strong, long-term client relationships through consistent, proactive communication
- Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
- Assist clients with quotes, pricing, and product questions using established guidelines
- Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
- Communicate order status and timelines proactively — before the client has to ask
- Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
- Maintain organized records of client interactions, orders, and correspondence
- 1–3 years in account management, client services, or a similar client-facing role — print, promo, apparel, or manufacturing experience is a strong plus
- Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
- Strong written and verbal communication skills — organized, responsive, and clear
- Comfortable learning order management and production software
- Calm under pressure in a fast-paced, deadline-driven environment
- Reliable and detail-oriented with a genuine investment in doing the job well
- $20–$24/hr depending on experience
- Paid Time Off (PTO)
- 401(k) retirement plan
- Monday–Friday, no nights or weekends
- Real growth opportunity with a well-established company
Vacancy posted 28 days ago
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