Engagement Associate (San Francisco)

Metaview Metaview is re‑engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision. Our AI Assistant for Recruiting is used by over 3,000 companies worldwide and dramatically increases recruiting efficiency. The data we capture will enable us to build an AI platform that recognizes talent better than any human ever could. Our Company Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We recently announced a $35 million Series B led by Google Ventures, and we’re growing 5× YoY. Our customers love the product, and we’ve been covered by Fortune, Forbes, TechCrunch, and The Times. Team Culture We’re here to do the best work of our lives, and we’re fully immersed in our work. We optimize for a rate of learning—watch the clock, not the calendar. We are direct and actively transparent in how we communicate and share progress. Everybody has the context and information needed to help each other excel. The Role: Engagement Associate TL;DR: Act as the bridge between Customers, Product, and Sales; support AI adoption by guiding change management and workflow transformation; build a new function at a category‑defining AI startup. What You’ll Do Onboard like a pro: Deliver high‑impact onboarding for new SMB and mid‑market customers, ensuring a smooth ramp and quick path to value. Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. Own account health: Track usage to detect risk, balancing high‑touch engagements with a scalable approach. Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. Champion the customer voice: Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging. About You 2+ years of experience in a customer/stakeholder‑facing role (Consultancy, Customer Success, Sales, RevOps, or similar). You get energized by meeting new people and spread that energy through your approach. A confident communicator. Our customers need to feel they are embarking on a journey with a partner who will guide them through the AI revolution and explain its impact on recruiting. A love for experimenting and trying new ideas without fear of iterating and failing. Our brand is intelligent, low‑BS, authentic, and deeply customer‑oriented. As a champion for our brand, you’ll need to embody these qualities. Sharp, systematic, resilient, and motivated to win. Happy to work in a hybrid arrangement—2–3 days per week in the office. Our U.S. office is based in San Francisco. Compensation Base pay range: $100,000 – $125,000. Equity will be offered in the Series B funding round. Benefits Part of our founding Engagement team: a phenomenal platform for accelerated career growth. Optimizing value from the best product in a new category that already generates a ton of customer love. Generous salary and equity in a Series B rocketship growing 5× YoY. All the benefits you expect and more. Are you ready to join the best teammates you’ll ever work with? #J-18808-Ljbffr Metaview