Technical Support Agent

Position Announcement Join our team at the Aviation Student Support Center, where we are excited to hire a dedicated student employee! This is a fantastic opportunity to gain valuable experience while supporting your fellow students. Apply now! Monday through Friday, 10:00 am to 2:00 pm or 2:00 pm to 6:00 pm. Summary of Responsibilities Under the direction of the Manager of the Aviation Student Support Center, responsibilities include, but are not limited to: Answers phone calls, online chats, and emails, and provides walk-in assistance to current and prospective students located throughout the country. Provides general program and flight training information to students as well as application, registration, basic advisement, and course sequence of their degree program. Provides current online students with basic technical support. Manages student correspondence and assignment recording of online flight courses. Qualifications / Licenses / Certifications Must be a current UVU Aviation Student Preferred Qualifications Aviation student with knowledge of online aviation courses and flight training policies, with good communication and computer skills. Knowledge / Skills / Abilities Knowledge of online aviation courses, academic policy, and flight training. Phone/E-mail etiquette, communication skills, typing, and basic computer skills Ability to learn and follow policies Ability to work with a team and multitask. EEO Statement UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.