Voice of the Customer Advocate - Remote
Affirm
New York, NY
- Remote job
Affirm's Customer Advocacy and Retention (CAR) team handles complex complaints and champions for customers to improve experiences and repair relationships. As a Customer Advocacy Associate II, you will investigate, remediate, and address issues with empathy, using product expertise to resolve matters filed with Bank Partners, Executives, and internal teams. You will collaborate with Compliance, Legal, Risk, Product and Communications to identify root causes, remedy options, and scalable #J-18808-Ljbffr Affirm
Vacancy posted 3 days ago
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