Director of Installation and Service

Job Description

Job Description

Join the Select Family of Companies
Select is a premier brand food and beverage distributor family owned since 1972.

We are experiencing accelerated growth as customers in the St. Louis marketplace are increasingly seeking a beverage and foods distributor that consistently delivers exceptional service, flexibility in delivery approach, responsiveness to service requirements, and works to be of long-term value to their business.

We are looking for a Director of Installation & Service familiar with Coke/Pepsi/Dr. Pepper fountain beverage systems and solutions.

This is more than an operations management role.  The Director of Installation & Service is a key member of our leadership team and has a seat at the decision-making table, helping to shape the company’s strategy, customer experience, focus on excellence, and future growth initiatives.

Position Overview

The Director of Installation & Service is responsible for leading all installation, service, and field operations activities across our fountain beverage and “fun foods” business.  This individual will oversee day-to-day load management of technicians, installers, and support personnel while developing scalable systems, processes, and revenue-generating service programs that strengthen customer relationships and improve profitability.

Key Responsibilities

Leadership and Team Management

·         Hire, train, lead, coach, and develop installation and service personnel.

·         Establish and manage towards performance standards at the individual and team levels.

·         Foster a culture of “Customer First” and fanatical commitment to customer service.

Operational Excellence

·         Installation and Maintenance Services timely, efficiently and “first time” fixes.

·         Procedures to growth targets.

·         Monitor service metrics, response times, customer satisfaction and overall operational performance.

·         Drive process improvements as required to increase productivity, profitability and customer satisfaction.

Strategic Growth & Revenue Development

·         Design and implement preventative maintenance programs that create recurring revenues while improving customer “uptime” and product quality experience.

·         Identify new products and services offerings that differentiate the company in the marketplace.

·         Collaborate with Sales to support customer acquisitions and retention efforts.

Qualifications

·         Proven leadership experience managing installation and service teams.

·         Strong operational management and process improvement background.

·         Experience developing service programs, preventative maintenance approaches, recurring revenue type services for a customer group.

·         Leadership, effective communicator, team builder, calm, level headed and committed to finding a way to get thins done instead of finding ways that it can’t be done.

·         Experience in the fountain beverage industry a plus.  Coke, Pepsi, Dr. Pepper fountain beverage systems work is a fit.

What We Offer

·         Competitive Base Salary 

·         Performance Based Bonus

·         Additional Compensation Opportunities based on certain criteria.

·         Opportunity to make a difference with a privately held company that cares deeply about our customers.

·         Additional Benefits associated with role and experience level.

An Invitation

The Select Family of Companies invites you to come work for a company that is becoming rarer and rarer in the industry.  Big enough to do great things for our customers and employees…but still small enough to care.  Select is unique in our ability to always do what’s right for the customer and use that mission to influence all that we do.

If you believe in being in service to your customer, then we invite you to apply for this special position and the chance to really make a difference.