Customer Service Lead - Part-Time

Join Our Burlington team as a Customer Service Lead . If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and thrive in a fast‑paced environment, this part‑time role may be right for you. Overview As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and core values in mind, and ensure a customer‑first focus that prioritizes friendliness, speed of checkout, and outstanding customer service. Key Responsibilities Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the team. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience. Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions. Coordinate meal and break periods and monitor schedule adherence. Requirements Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods. Benefits You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates may be eligible for Burlington’s benefits package, including medical coverage and a 401(k) plan, after meeting service criteria. Part‑time associates may also be eligible for paid time off, paid holidays, and sick time in accordance with applicable law. Burlington offers training and development opportunities to help associates grow with us. EEO Statement Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Location 01185 – Jacksonville Compensation Base Pay: $15.00 per hour #J-18808-Ljbffr