Service Support Manager

A global equipment manufacturer is seeking a Service Account Manager to support customers after equipment installation and help manage ongoing service, aftermarket, and technical support needs.

This role is ideal for someone with experience in customer service, account management, service coordination, aftermarket support, inside sales, or technical customer care within a manufacturing, machinery, automation, packaging, or capital equipment environment.

Responsibilitie

• sServe as a main point of contact for customers regarding service, support, parts, upgrades, and aftermarket needs
• .Manage customer communication after equipment installation to ensure service requests and follow-ups are handled in a timely manner
• .Coordinate with internal field service, parts, engineering, sales, and operations teams to resolve customer issues
• .Prepare, send, and follow up on service quotes, parts requests, repair estimates, and related customer inquiries
• .Support aftermarket growth by identifying service opportunities, spare parts needs, upgrades, and maintenance support
• .Track open service items and provide customers with regular updates
• .Help improve customer satisfaction by ensuring clear communication and strong follow-through
• .Maintain accurate customer, service, quote, and account information in internal systems or CRM
• .Partner with sales and service leadership to support account growth and long-term customer relationships
• .Assist with scheduling, documentation, and internal coordination as needed to support service activity

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Qualificatio

• nsExperience in customer service, account management, service coordination, technical support, inside sales, or aftermarket suppor
• t.Background in manufacturing, industrial equipment, machinery, automation, packaging equipment, processing equipment, or capital equipment preferre
• d.Comfortable communicating with customers, field technicians, engineers, sales teams, and internal operation
• s.Experience with quotes, parts, service work orders, field service coordination, service contracts, warranty, or customer support is a plu
• s.Strong organizational skills with the ability to manage multiple customer requests at onc
• e.Excellent follow-up skills and attention to detai
• l.Ability to understand technical service issues and communicate them clearly to customers and internal team
• s.Customer-focused mindset with a proactive, professional, and solution-oriented approac
• h.CRM, ERP, or service management system experience preferre
• d.Strong written and verbal communication skill