Application Services Bureau Chief

Job Description and Duties

This is a re-post. If you previously applied, there is no need to re-apply as your application is on file and will be considered.

The Information Technology Manager I (ITM I) works under the general supervision of the Information Technology Manager II (ITM II). The ITM I is responsible for managing testing, release management and batch and Interface services for DSS applications. This position is also responsible for supporting development resources and related technologies for the California Department of Social Services (CDSS). This position is responsible to ensure software development standards are met through software release management process. Oversees the administration and operation of configuration management and work management system. Develops standards for workload and configuration management. The ITM I works closely with staff from other branches within the Information Systems Division (ISD), as well as with organizations within and external to CDSS, to meet information technology needs in support of a specific division and the department as a whole. The primary duties of the ITM I fall within the System and Software Engineering domains.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

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Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers’ markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.

Please note: Regular commute is not compensable.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Statement of Qualifications must be no more than two pages in length, size 12-point Arial font. 1 inch margins,

1. Describe a complex application development or modernization project you supervised or led. Please explain the business problem, the systems involved, your role in planning and oversight, technical and organizational constraints you had to manage and the measurable outcomes of the project.

2. Describe a situation when you managed or resolved a major issue in a batch job or system interface. Please include the root cause, how you identified it, how you coordinate with staff and stakeholders and changes you made to prevent recurrence.

3. Describe a situation where you addressed a performance gap or skill gap in a staff member on your team. Explain the steps you took, how you communicated expectations, how you measured progress, and the final outcome.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.

• 7+ years of leading a team responsible for analyzing, developing, testing and supporting of software applications.

• 7+ years of developing and managing standards, tools and processes to ensure compliance.

• 7+ years of experience coaching and mentoring team members, performance management and contract management;

• 7+ years of experience with software development methodologies, technical project management and experience with software development methodologies, technical project management, governance processes and strategies and customer service.

• Excellent verbal and written communication skills

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.

o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).

o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.

• Vanpool drivers and riders

o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees! Benefit information can be found on the CalHR website and the CalPERS website.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.