Customer Support Representative

Current job opportunities are posted here as they become available. Responsibilities Manage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes Reliably meet personal and team case handling targets and SLA expectations Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers Job Title: Customer Support Representative Classification: Non-Exempt Reports to: Manager, Customer Support Location: Remote, US-based Target Salary: $42,000 to $55,000 Qualifications 2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization Active listener, passionately communicative, and empathetic; able to put yourself in customers’ shoes and advocate for them when necessary Proactive problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues Organized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalations Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms Working knowledge of Zendesk strongly preferred About ChurnZero ChurnZero is the platform and partner for customer growth.We provide game-changing software to understand, strengthen, and grow your customer relationships by connecting AI, analytics, and automation to the customer experience.ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Your team will be able to create hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale. #J-18808-Ljbffr ChurnZero, Inc