Patient Services Coordinator III - Pediatrics

Novant Health Pediatric Endocrinology

Novant Health Pediatric Endocrinology is seeking a full-time Patient Services Coordinator III!

Work Schedule: Monday-Friday 8am-5pm

The Patient Services Coord III role is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

When you join Novant Health as a Patient Services Coord III, you will be able to:

• Build your skills and experience in a pediatric practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

Job responsibilities include:

• Conduct patient check-in and check-out processes, ensuring accurate registration and appointment management.
• Answer and direct incoming phone calls while providing remarkable customer service to patients and staff.
• Scan, upload, and maintain patient medical records in accordance with office procedures.
• Collect patient copays and process payments accurately at the time of service.
• Manage reschedule and no-show work queue reports, contacting patients as needed to update appointments and maintain scheduling efficiency.

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 187653