Service Manager

North West Handling Systems, Inc. is a full-line material handling equipment distributor with branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best material handling service in the country, NWHS is a recognized leader in the industry. Req Number: MAN-26-00002 Category: Management Location: North West Handling Systems, Inc., Portland Branch Position: Service Manager EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Service Manager Duties Supervise and manage all Service Department operations and personnel at the Portland, OR branch, including coaching and counsel of a large service department and staff including all FSMs, project managers, shop personnel & office staff. Supervise shop operations, including scheduling repairs and prepping both new & rental equipment for on-time deliveries. Maintain proper staffing levels and equipment needs for road mechanics and parts personnel. Review all internal and external matters involving branch operations & expenses, including service team review and potential growth. Receive and respond to all customer requests or inquiries regarding the full product line. Warranty submittals and rejection rates. Review labor rates with competition on a regular basis. Work with Sales Department to develop future business with current customers and potential customers in all Portland, OR territories. Monitor Work-In-Process, as well as non-billable percentages, to ensure branch profitability. Maintain comprehensive knowledge of forklifts and all related industrial equipment, and its operation. Ability to meet deadlines. Ability to read, understand, interpret, and convey technical information. Strong customer service; written, verbal and in person. This position reports to the Branch Manager and Service Director. Salary $100,000 - $140,000 DOE Benefits 401(k), Medical, Dental, Vision, Flex Plan, Life Insurance, and Short Term Disability. Position Requirements Minimum qualifications: 7 years of service experience. Excellent verbal and written communication skills. Strong computer literacy including Microsoft Office applications. Able to work effectively with minimal supervision. Employment Type: Full-Time EOE/Minorities/Females/Vet/Disabled #J-18808-Ljbffr