Customer Service Representative/Office Administrator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Location: Salem, OR

Pay Range: $22 - $25 per hour DOE plus $25.00 for each one-time or annual service agreement.

Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? The Killers Pest Control is looking for a motivated Customer Service Representative/Office Administrator to join our high-energy, onsite call center team! This is an in-person role where you’ll collaborate closely with colleagues, stay connected to daily operations, and make an immediate impact helping protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.

Why Join Us?

• Work for a growing, established company that cares about quality service for our customers and values our employees input.
• Make a difference every day by helping homeowners prevent rodent infestations.
• Enjoy a positive team culture , complete with robust benefits and ongoing training.

  What You’ll Do:

Daily Start-of-Day Responsibilities  

• Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items. 
• Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
• Prioritize and respond to customer text messages and emails following completion of initial daily system checks.

Ongoing Responsibilities  

 

• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner. 
• Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations. 
• Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages. 
• Return and follow up on assigned customer voicemails. 
• Minimal travel requirements between our Salem and Portland offices approximately 2–4 times per year.

End-of-Day Responsibilities  

• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications. 
• Address urgent customer inquiries or service requests prior to the end of the workday. 
• Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate. 
• Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed. 
• Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.

What You Bring:

 

• Strong written and verbal communication skills.
• High level of organizational and time-management ability. 
• Attention to detail and accuracy in customer account documentation. 
• Proficiency in standard office software and productivity tools.
• Ability to manage multiple communication platforms simultaneously. 
• Professional judgment in prioritizing tasks and escalating issues appropriately. 
• Ability to work collaboratively within a team environment. 

 
What We Offer:

 

• Comprehensive Benefits Package : Medical, dental, vision, and life insurance.
• 401(k) with Company Match : Plan for your future with our retirement program.
• Paid Time Off : 80 hours per year accrued from day one, plus 8 paid holidays.
• Ongoing Training : Ongoing training supplied by the company.
• Supportive Team Environment : Access to an Employee Assistance Program to support your wellbeing.

Join Our Team which is now Eastside Exterminators brand of families! Apply today and take the next step in your career!