Customer Service Representative - Houston, TX

Customer Service RepresentativeA motivated Customer Service Representative who takes initiative, works hard, and genuinely cares about our customers. Derrick has earned a long reputation for premium products and an industry-leading customer service experience. You will play a key role in keeping it that way. As the primary point of contact for domestic and international customers, you'll manage accounts, respond to inquiries, and solve problems before they ever reach the customer. You'll work closely with teams across the company to expedite orders and manage inventory, so you need to be comfortable working with people at every level and eager to keep learning.You WillServe as the primary contact for domestic and international customersProcess quotes and orders and send acknowledgements within one business dayInvestigate and resolve customer issues with urgency and follow through to completionMonitor open orders and flag potential delays before they affect the customerPrepare transaction documents for Customs, Accounting, Engineering, and other teamsProvide weekly status reports that keep customers informed and confidentYou HaveCollege degree2 to 3 years of inside sales or customer service experienceExcellent written and verbal communication skillsStrong attention to detail and data entry accuracyWorking knowledge of Microsoft Word, Excel, and OutlookPlus: Syteline or other ERP experiencePlus: Oil and Gas industry experienceYou AreProactive: you spot problems early and act without waiting to be askedCustomer focused: you treat every request like it matters, because it doesOrganized and accurate, even when juggling many orders at onceA team player who builds strong relationships across departmentsEager to learn our products, processes, and industryYou'll excel here if you take ownership, work hard, and treat every customer like our most important one. If you need constant direction or prefer to work in isolation, this isn't the fit. But if you take pride in being the person customers trust to get it right, let's talk.