Patient Services Specialist II (Primary Care, Oviedo)

Job Description Nemours is seeking a Patient Services Specialist II (Primary Care, Oviedo), FULL-TIME, to join our Primary Care team in Oviedo, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention to preventive care and whole‑child wellness. This position is responsible for performing as a customer service representative for assigned divisions, accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team. Customer service: answer phone lines promptly and courteously, triage calls and handle appropriately. Registration: collect, maintain, and ensure accuracy of information through the use of standard business practices. Coordinate all necessary paperwork for registration, scheduling, and appointments. Financial: collect, verify, and maintain patient insurance information, including authorizations and referrals. Collect co‑pays, deductibles, co‑insurance, and balances on accounts. End–of–day balancing. Scheduling: understand visit types, templates, and fundamentals of efficiently scheduling an office visit. Manage no‑show and cancellation processes. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit. Communication: triage and manage electronic communication daily. Scan new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for review or place information with the provider to review. Check in and check out patients in office. Coordinate the release of information and medical record process. Process all incoming and outgoing medical record requests. Ensure coding information is complete on billing documents. All other duties as assigned by supervisor. Job Requirements High School Diploma required. Specialized (1 year of training beyond high school). Minimum of one (1) to three (3) years of experience preferred. Customer Service and Healthcare experience preferred. Medical Office/Call Center experience preferred. Travel to other primary care locations as needed for coverage is required. What We Offer Competitive base compensation in the top quartile of the market. Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement. Comprehensive benefits: health, life, dental, vision. 403B with employer match. Licensure, CME, and dues allowance. #J-18808-Ljbffr