Patient Service Rep I

Overview Axia Women's Health is the nation's largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high‑risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at Job Details Position: Patient Service Representative I (PSR I) Hours: Monday‑Friday usually 9am‑5pm. Once or twice a week 10am‑6pm. One Saturday a month 9am‑1pm. Location: Manalapan, NJ Responsibilities Answers patient calls in a calm, courteous, and professional manner Schedule patient appointments paying attention to detail on appointment type and provider Gather and update demographic and insurance information Provide excellent patient experience over the phone Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area Notify appropriate personnel to meet and escort patients to the exam room Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed Retrieve and appropriately route any messages from the answering service Courteously screen solicitors for relevance to care center's needs Perform registration functions for new or existing patients and activate patient files Effectively collect and record copayments as required Verify patient insurance eligibility and clearly communicate benefit limitations Assist with scheduling patient appointments and follow‑up visits Ensure accurate and detailed documentation of patient encounters Provide additional support to patients and medical staff as needed Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA) Adhere to practice policies, procedures, and protocols Participate in team meetings and contribute to quality improvement initiatives Demonstrate commitment to the organization’s mission, vision, and values by embodying its principles in daily activities; uphold high standards of ethical behavior, integrity, and professionalism Actively contribute to creating a positive work environment that aligns with the organization’s goals and objectives Other duties as assigned Skills Excellent customer service skills, including written and verbal communication Ability to multitask and work in a fast‑paced environment Compassionate and empathetic attitude towards patients Strong time management skills with the ability to prioritize tasks and patients efficiently Proven ability to work collaboratively within a team environment Highly adaptable and able to adjust to changing priorities and conditions Willingness to work a flexible schedule and provide coverage at satellite locations, as needed Experience And Education High School diploma or equivalent required Medical Receptionist/Patient Service Representative experience preferred, but not required Prefer previous phone center experience Benefits Summary Full time benefit‑eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more Immediate 401(k) contribution option with employer match after one year Generous PTO offering with additional time off for volunteering Access to Axia providers at little to no cost through Axia’s medical insurance Axia‑paid life insurance, short‑term and long‑term disability Free counseling for colleagues and family members, including parents and parents‑in‑law Pay or shift range: $18 USD to $21 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons. At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full‑time basis. #J-18808-Ljbffr