IT Support Specialist - Level 2 (Cranston, RI)
Ports North
IT Support Specialist - Level 2 Position Summary The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators. Key Responsibilities Provide second-level technical support for hardware, software, and networking issues. Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity. Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides. Collaborate with IT team members to improve processes and enhance overall service quality. Assist with network troubleshooting, VPN support, and Wi‑Fi connectivity issues. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications. Document resolutions and contribute to the internal knowledge base. Provide guidance and mentorship Level 1 and Help Desk teams. Stay updated with emerging technologies and advancements in IT support. Qualifications Education: Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Experience: Minimum of 3 years of experience in IT support or a related technical role. Skills: Strong knowledge of Microsoft 365 Suite and Azure Services. Proficiency in Entra administration and troubleshooting. Experience with AWS cloud services, Identity Management, and Firewalls. Knowledge in network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi). Excellent problem-solving and communication skills. Ability to work independently and in a team-oriented environment. Preferred Qualifications IT certifications (e.g., CompTIA Security+ and Network+, Firewall Certifications, Microsoft certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf). Proficient with remote support tools and systems. #J-18808-Ljbffr
- ...The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The...Level 2Remote work
Korn Ferry
Portland, OR16 hours ago - ...Operational Level 2 It Support Specialist - Service Desk Looking for an operational level 2 IT support specialist - service desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized...Level 2Rotating shift
ADEX
Portland, OR2 days ago - Korn Ferry is looking for an IT Support Specialist - Level 2 in Portland, Oregon. This role involves providing advanced technical support to end-users, handling escalated tickets, and improving IT systems. The ideal candidate will possess strong skills in Microsoft 365...Level 2
- Spire Technologies, Inc. is seeking a Level 2 Technician to provide professional technical support and resolve complex issues. This role primarily works remotely, requiring occasional onsite presence. You'll manage escalated issues from Level 1 technicians while delivering...Level 2Remote job
$75k - $95k
...Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for... ...basis. About the Job We’re looking for an IT Support Specialist to join our IT team to provide dedicated... ...GCP, and Azure. What We’re Looking For 2+ years of experience in technical support...SuggestedFull timeWork at officeImmediate startRelocation packageFlexible hoursPanthalassa
Portland, OR5 days ago$55k - $65k
...We are currently seeking an innovative and experienced IT Support professional who is self‑motivated, has good communication skills, an attention to detail, and will work to maintain and monitor the computer systems and networks for our business. You will be tasked with...Full timeWork at officeLocal areaRemote workWork from homeWeekend workWeekday workAFC Urgent Care Portland/Vancouver
Tigard, OR5 days ago$75k - $95k
...Panthalassa, a renewable energy company in Portland, Oregon, seeks an IT Support Specialist. The role involves providing end-user tech support across... ...and documenting processes. Ideal candidates should have 2+ years in technical support, strong troubleshooting abilities...Panthalassa
Portland, OR2 days ago- ...Neighborhood House, Inc. is seeking an IT Field Support Specialist to provide technical support and manage IT equipment and user access. This full-time position, located in Portland, requires collaboration with the Operations Team to ensure IT operations run smoothly for...Full time
Neighborhood House
Portland, OR3 days ago - ...Job Description Overview We are seeking a skilled IT Support Specialist to join our team on a full-time, temporary basis. This individual will... ...initiatives, including documentation and evidence gathering for SOC 2 audits Collaborate with internal teams to ensure consistent...Full timeTemporary work
Insight Global
Portland, OR5 days ago - ...Responsibilities Provide first-level support to end-users for hardware, software, and network... ...escalating issues as needed. Collaborate with IT team members to implement and maintain... ...Proven experience as an IT Support Specialist or similar role. Strong knowledge of Windows...Work at office
Jobtailor
Portland, OR2 days ago - ...businesses find the right talent to support their growth and success.... ...are seeking an experienced IT Support Specialist to join our team on a full-... ...or related field Minimum of 2 years of experience in IT support... ...and take your career to the next level. #J-18808-Ljbffr...Full timeContract workWork at office
Arena Staffing
Portland, OR4 days ago - ...Assistance Manager and will require travel to local offices. The IT Support Specialist will answer tickets and provide real‑time technical support... ...genuine connections. Elevate the standard. Provide first‑level support to end‑users for hardware, software, and network‑...Work at officeLocal areaRemote work
Headlight Health
Portland, OR2 days ago $75k - $85k
...About the Role We are looking for an IT Support Specialist to join our team! The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime. The ideal...Work at officeLocal areaImmediate startRemote workFlexible hours3 days per weekPrenuvo
Vancouver, WA3 days ago- ...Headlight.Health is seeking an IT Support Specialist to provide technical support for NextGen EHR, Office 365, and other software. The role primarily allows remote work but requires occasional travel to local offices in Portland, Oregon. As part of the team, you will troubleshoot...Work at officeLocal areaRemote work
Headlight Health
Portland, OR3 days ago $23 - $30 per hour
...re seeking a friendly, customer-focused IT Support Specialist to join our IT team and provide timely,... ...who enjoys helping users of all technical levels. You’re organized, detail-oriented, and... ...What You Bring Experience: Minimum of 1-2 years of experience providing Information...Hourly payWork at officeRemote workJH Kelly
Milwaukie, OR16 hours ago- ...Team, you play a key role in the front-line support of information technology throughout the... ...In this role a typical day is comprised of IT case resolution via ticketing system,... ...networking and troubleshooting. Provide 1st-level support including installing and upgrading...Work at officeRemote work
Chefs’ Warehouse
Portland, OR1 day ago - ...IT Support Specialist Location: Quincy, MA Type of role: Contract to Hire Keys: Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.) Security vulnerability patching Application upgrades...Contract workLocal area
E-Solutions
Clackamas, OR2 days ago - Prenuvo is seeking an IT Support Specialist to join our Vancouver team. This hybrid role involves providing internal technical assistance for end-users and server hardware, along with support for cloud-based applications. The ideal candidate should have strong technical...Flexible hours
- Description POSITION SUMMARY The IT Support Specialist & Endpoint Administrator owns our entire technology environment — from endpoint security... ..., wraparound support, and leadership coaching A Next-Level, Comprehensive Training and Orientation Week And a supportive...Work at officeRelocation package
- OPB is seeking a Help Desk Specialist in Portland, OR to provide local and remote user support. The role involves onboarding/off-boarding... ..., and collaborating with senior IT staff to implement new technology... .... The ideal candidate will have 2+ years in user support,...Work at officeLocal areaRemote work
- JoCo is seeking a Desktop Analyst to provide high level hardware, software and application support to end users. You will handle ticket management, in-person... ...running smoothly. The role requires a Bachelor's degree in IT, 3+ years of desktop support, and experience with...Remote job
- D.R. Horton, Inc. is seeking a Division IT Support to provide hardware, software, printer, copier, and phone support for the division. The role requires a Bachelor's degree and 1-2 years of related experience, with strong MS Office and email proficiency. You will collaborate...
- Sharp Brains Solutions is seeking a dedicated IT Support Technician to provide onsite support in Vancouver, WA. You'll be handling desktops, laptops, and mobile devices, troubleshooting issues while ensuring compliance with security protocols. The ideal candidate will...
$24 - $26 per hour
...an accommodation or an alternative application process. IT Field Support Specialist Full Time - 40 hours Portland, OR, US 3 days ago Requisition... ..., the employee is occasionally exposed to moderate noise levels typical of an office environment. #J-18808-Ljbffr...Hourly payFull timeWork at officeRemote work- ...Description: The Hardware Technician (IT Field Support Specialist 2) provides Tier 2 and 3 on-site and remote supports for computer workstations... ...: Education: Minimum education and experience level: High school/GED and two (2) to four (4) years of experience...Remote work
GrabJobs
Portland, OR4 days ago $30 - $35 per hour
...Part-Time Hourly Rate: $30 - $35 About the role The IT Support Specialist provides technical support across ETRO's operations, both locally... .... Track IT service performance against defined Service-Level Agreements (SLAs). Provide regular reports on IT...Hourly payPart timeFor contractorsWork at officeLocal areaRemote work- ...IT Specialist (Sysadmin/Infosec) This position is located with Bonneville Power Administration, in Operational Virtualization & Infrastructure... ...as an expert technical knowledge on mission critical and business critical data systems necessary to support a 7x24 operation....
US Government Jobs
Vancouver, WA3 days ago - ...A successful candidate in the IT Specialist (SYSADMIN/INFOSEC) position will... ...data systems necessary to support a 7x24 operation. BASIC REQUIREMENT... ...; You participate in senior level discussions regarding these... ...troubleshooting and maintenance); 2) developing solutions to...Immediate start
$71.7k - $112.98k
...security, and administration of solutions supporting the Utility’s technology infrastructure.... ..., infrastructure support, or related IT roles is required. A Bachelor’s degree in... ...proficiency in the role. IT Cybersecurity Specialist: $71,698 - $92,338 - $112,978 HOW TO...Full timeClark PUD
Vancouver, WA2 days ago$70k
...Assistance Center (TAC) in Beaverton, Oregon. This role provides Level 2 support for end-user issues, handling a variety of technical tasks,... ...includes an annual salary of $70,000, making it an attractive opportunity for skilled IT professionals. #J-18808-Ljbffr MeriplexLevel 2
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist - Level 2 (Cranston, RI). Be the first to apply!
- executive IT support specialist Portland, OR
- IT specialist Portland, OR
- entry level IT support specialist Portland, OR
- computer operator Portland, OR
- IT support specialist Portland, OR
- IT technician Portland, OR
- senior IT support specialist Portland, OR
- recruiting support specialist Portland, OR
- sales support representative Portland, OR
- application support associate Portland, OR