Property Manager Assistant

Job Description

Job Description

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $28.30- $29.79 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Reporting to the Community Property Manager, the Property Manager Assistant I must, first and foremost, be sensitive to the needs and particular lifestyle challenges of the residential community and be able to communicate effectively with people from all walks of life. This position requires the ability to work flexible hours. Must have property management experience.

DUTIES AND RESPONSIBILITIES

• Coordinating apartment turnover and assuring apartments are returned to rent-ready condition, assist Community Property Manager prepare eviction proceedings
• Overseeing work performed by maintenance staff; coordinating the completion of work orders based on resident requests for maintenance
• Maintaining work records including organization of work orders
• Overseeing security staff; maintaining documentation and incident reports, able to resolve unexpected problems as they arise
• Working with the Property Manager to follow-up on complaints and reported incidents
  • As directed, investigate and document all complaints and reported incidents
• Work with property manager to coordinate security services to ensure premises are secure.
• Work with property manager to ensure premises and parking area is in compliance and safe.
• Other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight
• Oversee all work performed by maintenance staff, coordinate completion of work orders
• Coordinate apartment turnover, ensuring apartments prepared for residents, support eviction proccedings as directed by Community Property Manager
• Maintain work records and work orders
• Coordinate and oversee facility security staff, resolve unexpected problems
• Follow-up all resident complaints and incident reports, inspect and investigate as directed by Community Property Manager, maintain report log and related documents.
• Other duties as required and may be subject to change

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• Minimum 2 years of experience in property management
• Some supervisory experience guiding and overseeing staff.

PREFERRED QUALIFICATIONS:

• Associates Degree Property Management or related discipline
• Experience with Housing Authority procedures and documentation a plus.
• Current California driver's license and clean driving record

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.