Content Writer

Content Writer

Fluid Topics is the leading Product Knowledge Platform for people and AI. Serving Fortune 500 companies and tech organizations of all sizes, Fluid Topics is the go-to solution for tech companies seeking to enhance team collaboration, customer service, and field service operations with distinctive business applications fueled by product knowledge.

You will join the Product Knowledge team, responsible for creating, managing, and delivering resources for acquiring knowledge and skills related to Fluid Topics. This includes reference documentation, knowledge base, and high-quality instructional and training materials.

As Fluid Topics continues to grow and succeed, we are planning to expand our team by adding a Content Writer role at the crossroads between the Marketing and the Product Knowledge teams.

Role and Key Responsibilities

The Content Writer will distill advanced product features and designs into clear, organized, and actionable content for non-technical audiences, such as prospects, clients, sales teams, and partners. This position focuses on communicating the product's capabilities, how it works, and the value it delivers.

As part of the team, the Content Writer's tasks are:

• Conduct interviews with PO, PM, R&D, SME to understand sophisticated topics (e.g., architecture, AI, security, integrations)
• Interface with Product Marketing and customer-facing teams to turn technical features into technical advantages and business benefits.
• Create and distribute compelling material for decision-makers, such as solution overviews, technical briefs, and use-case narratives, while maintaining editorial ownership and ensuring the consistency of all Product Knowledge materials.
• Tailor the level of detail and terminology to suit the target audience (buyers, technical stakeholders, sales teams).
• Ensure functional content remains consistent and accurate with respect to technical documentation and the product roadmap by collaborating closely with technical writers.
• Continuously update content to reflect new product capabilities and changes to offerings.

Essential Required Skill Set and Experience

• 5+ years of experience in knowledge management, content management, customer enablement, pre-sales consulting, product marketing, business or functional analysis, or a related role within a B2B SaaS company, with a strong focus on writing and content creation.
• A master's degree in English, Communication, Business, Engineering, Knowledge Technologies or equivalent is required.
• Exceptional writing and synthesis skills in English.
• Proven ability to understand technical subjects (such as software, SaaS, AI, and system architecture) without requiring a background in coding or engineering.
• Ability to independently interview subject-matter experts and effectively structure and present complex information.
• A meticulous approach and strong commitment to factual accuracy, as this content directly represents the company to prospects and customers.
• Deep interest in AI-related subjects and willingness to explore new ones.
• Strong interest in technology and innovation.

What We Offer

• The position is available near Aix-en-Provence, Lyon, or fully remote from mainland France (excluding Corsica).
• Be part of a fast-growing tech company with global impact
• Inclusive and agile work environment based on teamwork, training, and innovation.
• Competitive salary
• Health insurance, meal vouchers, and other benefits.