Booking assistant, Office manager

Job Description

Company Description Heroes Model Management, based in the heart of Soho in New York City, is an independent agency founded in 2015 with a focus on putting talent at the center of the fashion industry. The agency is known for embracing the unique strengths of each model and for rejecting the notion of the “disposable model.” Heroes balances art and commerce, proactively connecting brands and talent while carefully curating long-term careers. The team is committed to helping models evolve into global brands, adapting to the changing fashion landscape while maintaining authenticity and integrity. Heroes positions itself as a partner in the global evolution of fashion and a supporter of sustainable, forward-thinking talent management.

Role Description The Booking Assistant, Office Manager role is a full-time, on-site position based in New York, NY. This role supports day-to-day agency operations, helping the team coordinating model travel, their calendars, and communicating with models on behalf of the booking team as needed.

The individual in this role will also manage the office, organize files and records, handle phone, welcome meetings, manage general email inquiries, and ensure the office equipment and supplies are maintained.

Additional responsibilities include preparing booking materials, updating internal databases and portfolios, assisting with travel and appointment logistics, and supporting senior agents with administrative tasks. The role requires consistent in-office presence to provide responsive support to talent and the agency team in a fast-paced environment.

Qualifications

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• Candidates should possess strong Communication and Customer Service skills to interact effectively with talent, clients, and internal teams.
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• Candidates should possess Office Administration and Administrative Assistance skills for organizing schedules, records, and daily office workflows.
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• Candidates should possess experience with Office Equipment and basic office technology to support smooth operations.
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• Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced setting.
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• Candidates should possess proficiency with standard office software (e.g., email platforms, spreadsheets, calendars) and comfort learning agency-specific systems.
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• Candidates should possess a professional demeanor, reliability, and the ability to work collaboratively on-site with diverse colleagues and talent.
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• Experience in fashion, creative industries, or talent management, and prior work in a front office or booking environment, is beneficial.
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