Remote Author Success & Onboarding Specialist
Socket.dev
New York, NY
- Remote job
Scrivy, a remote-first company serving self-published authors, seeks a support specialist to manage the author inbox, onboard new users, and shape help content. You’ll work with the founder and product team to translate customer feedback into the roadmap and maintain a high-quality, empathetic support experience. You’ll respond quickly, write clearly, and help authors navigate onboarding, billing, and account questions, while identifying recurring issues for product improvement. #J-18808-Ljbffr Socket.dev
Vacancy posted 4 days ago
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