Service Manager

Lead all service center operations, including field service, shop activity, and distribution functions Coordinate shipping, receiving, logistics, and inventory flow Lead, coach, and develop team members to drive safety, productivity, and accountability Serve as primary customer contact and expand service opportunities Collaborate with sales teams to drive service growth and customer satisfaction Manage cost, quality, performance, P&L, and resource utilization Establish, monitor, and report on safety, productivity, service quality, customer satisfaction, inventory, revenue, cost, and profitability KPIs Use data and reports to identify trends, solve problems, and drive corrective actions Improve operational efficiency through scheduling, resource planning, and process improvements Ensure compliance with safety, environmental, and company policies Lead team meetings and communications Support customer escalations, site visits, and service reviews Requirements Associate degree or equivalent experience 3-5 years of related service, operations, or industrial experience Previous supervisory or team leadership experience Experience in customer-facing or technical service environments Working knowledge of scheduling, inventory, and safety practices Ability to analyze reports and act on performance data Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Valid driver’s license; must be 21+ for company vehicle use Willingness to travel within assigned area Must be able and willing to do overnight travel Must be able and willing to operate a forklift Must pass company driving requirements Ability to frequently bend, twist, reach, stoop, kneel, or crouch Ability to lift up to 50 pounds/23 kilos on a daily continuous basis Ability to stand for long periods Must wear required Personal Protective Equipment Must be able and willing to be on-call Must be able and willing to wear a respirator Must be able and willing to work overtime Must be able and willing to work varying schedules, including nights, weekends, and public holidays Must be able and willing to work in a plant/warehouse environment Preferred: experience managing a service center, branch, or field service team Preferred: P&L, budgeting, and performance management experience Preferred: mechanical/electrical knowledge and ability to read schematics Preferred: experience in motive power, industrial, logistics, or manufacturing environments Preferred: experience supporting sales teams and customer business reviews Core Competencies Demonstrates strong leadership in service center operations, focusing on team development, customer satisfaction, and operational efficiency. Proficient in managing KPIs related to safety, productivity, and profitability while ensuring compliance with company policies. Highest-signal resume keywords Service Center Operations Management Team Leadership and Development Customer Relationship Management Data Analysis and Performance Reporting P&L and Budget Management Hard Skills Scheduling Practices Inventory Management Safety Compliance Performance Data Analysis Forklift Operation Mechanical Knowledge Electrical Knowledge Reading Schematics Logistics Coordination Process Improvement Soft Skills Coaching Communication Problem-Solving Collaboration Accountability Certifications & Qualifications Valid Driver’s License Industry Keywords Field Service Industrial Experience Service Growth Customer Satisfaction Motive Power Manufacturing Logistics Tools & Technologies Microsoft Office Excel Word Outlook Teams #J-18808-Ljbffr