Senior Major Incident Leader (24/7, AI-Driven)
Socket.dev
Keyloop is seeking an experienced Major Incident Manager to lead critical incident response, RCA, and reporting across our global Infrastructure and Cloud Service Assurance teams. You will own end-to-end incident resolution, chair bridge calls, and drive improvements with on-call staff and third-party providers. The role requires 8+ years in IT with major incident leadership, strong ITIL/Jira expertise, and proficient use of AI tools to draft outcomes and dashboards. #J-18808-Ljbffr Socket.dev
Vacancy posted 4 days ago
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