DME Reorder Specialist

Job Description

Job Description

Reorder Specialist

Location: Yorkville, Tennessee (Near/within commuting distance of Dyer, Rutherford, Milan, Medina, and Jackson TN)
Employment Type: Full-Time
FLSA Status: Hourly, Non-Exempt

Hourly Rate: $18.00

Help Patients Get the Products They Need, When They Need Them

At Wound Care Resources (A Bravida Medical company) we are dedicated to improving patient outcomes by ensuring individuals have uninterrupted access to the medical products and services they depend on. Behind every successful patient experience is a team committed to delivering exceptional service, accuracy, and compassion.

We are seeking a Reorder Specialist to join our growing team. This role is ideal for someone who enjoys building relationships, staying organized, solving problems, and making a meaningful impact on patient care every day.

If you thrive in a fast-paced environment and take pride in providing outstanding customer service, we'd love to hear from you.

What You'll Do

As a Reorder Specialist, you will serve as a key point of contact for patients, caregivers, healthcare providers, and referral sources to ensure timely product reorders and continuity of care.

Key Responsibilities

• Proactively contact patients to assess ongoing product needs and coordinate reorders.
• Verify reorder eligibility and ensure all required documentation is complete and current.
• Communicate with patients, caregivers, physician offices, clinics, and healthcare facilities regarding reorder status and requirements.
• Build and maintain positive relationships with patients, referral sources, and internal teams.
• Monitor reorder schedules and follow up on outstanding items to prevent delays in care.
• Accurately enter and maintain information within company systems and databases.
• Maintain detailed records and documentation to ensure regulatory and company compliance.
• Track reorder activity, maintain reports, and update departmental spreadsheets and logs.
• Identify and escalate documentation issues, patient concerns, or workflow barriers for timely resolution.
• Support team initiatives and contribute to departmental goals and process improvements.

What Makes You Successful

We're looking for someone who is:

• Highly organized and detail-oriented
• Customer-focused and relationship-driven
• Comfortable managing multiple priorities at once
• Able to communicate professionally and confidently with a variety of stakeholders
• Self-motivated and dependable
• Skilled at problem-solving and following through on commitments
• Collaborative and team-oriented

QualificationsRequired

• High School Diploma or GED
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency with Microsoft Office applications, including Excel
• Ability to work independently while maintaining accuracy and quality

Preferred

• Associate degree
• 3 to 5 years of experience in a healthcare, customer service, administrative, or office environment
• Knowledge of insurance processes and healthcare operations
• Experience within Durable Medical Equipment (DME), home health, wound care, or healthcare services
• Experience working with patient records, payer portals, healthcare software, or ERP systems

Why Join Wound Care Resources?

At Wound Care Resources, we're more than a healthcare organization. We're a team of professionals working together to support patients and improve lives.

What You'll Find Here

• Meaningful work that directly impacts patient care
• A supportive and collaborative team environment
• Opportunities to learn and grow professionally
• Stable and growing healthcare organization
• Competitive compensation and benefits
• Occasional remote work flexibility based on business needs

Work Environment

This role is primarily office-based in Tennessee, with occasional remote work opportunities available. The position operates in a professional business environment and requires regular communication with patients, healthcare providers, and internal teams.

Equal Opportunity Employer

Wound Care Resources is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees are respected, supported, and empowered to succeed.

Join Our Team

If you're passionate about helping patients, enjoy building relationships, and take pride in delivering exceptional service, we invite you to apply today.

Join Wound Care Resources as a Reorder Specialist and help ensure patients receive the products and support they need to continue their care journey.