Program Aide

Administrative Operations Specialist 2 Non-Exempt

Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Pay rate: $20.48 per hour

Are you ready to leverage your customer service expertise to make a meaningful impact in higher education? We are seeking a versatile Program Aide who thrives in fast-paced environments and can seamlessly pivot between tasks. In this role, you will be a vital link in our operations, engaging with students, faculty, and testing partners to ensure continuous daily office functions.

• Operational Support: Provide essential administrative and office support.
• Exam Administration: Actively proctor and administer exams, ensuring protocols and nuanced instructions from stakeholders are precisely followed.
• Client Engagement: Deliver exceptional service to a wide range of clients, including testing candidates, students, staff and faculty.
• Continuous Improvement: Stay current on the latest products, services, and testing developments while working both independently and collaboratively under general direction.

As part of a small, dedicated team within one of the largest universities in the world, you will find ample room for professional growth. This may be the role for you if you are highly organized, detail-oriented, and a conscientious professional who approaches every challenge with a "how can I help you" mindset.

This is an in-person, on-site, part-time role requiring 35 hours weekly. Due to testing security, remote or hybrid arrangements are not available.

Essential Duties:

• Provide flexible, responsive, and high-quality customer service.
• Correspond with faculty, staff and students in-person, via email and or by phone in a professional and courteous manner within established limits. Refer to appropriate departments as needed.
• Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
• Assist program leaders in preparing materials, records, and reports; provide administrative support utilizing special software, technical data and equipment. Tasks include but are not limited to: preparing deposits, submitting work orders, and monitoring general office inbox, etc.
• Assist with testing services operations (review instructions and procedures for each test to ensure
• adherence to test company guidelines, rules and expectations; conduct exam preparations; administer, proctor and assist with post-exam procedures).
• Administer paper and computer-based exams in strict compliance with university and vendor rules and regulations to maintain exam integrity.
• Assist in light custodial duties including disinfecting and dusting regularly.
• Support weekend testing operations.
• Admit test takers, follow security check in and check out procedures, verify candidates' identification and seat them accordingly.
• Actively monitor testing room for breaches of test security by frequently and quietly circulating inside testing room; address and report violations and irregularities.
• Support front desk operations.
• Perform office opening and closing responsibilities.
• Consult with program leader(s) and department leadership as needed to troubleshoot issues; elevate issues to appropriate person(s).
• Participate in trainings, meetings and professional development, as needed to maintain program associated certifications and remain current on job functions.
• Perform other duties as assigned to ensure the continuity of department operations.

Desired Qualifications:

• Communication & Instruction
• Experience providing group instructions, reading scripts aloud, and directing large groups.
• Demonstrated ability to calmly deliver detailed, multi-step instructions.
• Evidence of effective communication and customer service skills.
• Operational Integrity
• Demonstrated experience adhering to strict guidelines, policies, and procedures.
• Ability to exercise discretion with highly sensitive data and maintain confidentiality regarding student records and exam materials.
• High level of accuracy and meticulous attention to detail.
• Adaptability & Tech Skills
• Highly flexible with the ability to pivot quickly, manage changing priorities, and remain productive despite frequent interruptions.
• Experience with MS Office (Word, Excel, Outlook), data entry, event management databases, and software platforms.
• Experience troubleshooting basic computer/technical issues.
• Demonstrated ability and interest to learn new software and navigate multiple platforms quickly.
• Proven ability to work both independently and collaboratively.
• Logistics & Experience
• Flexibility to work Saturdays.
• Exam proctoring experience is a plus but not required.
• Demonstrated knowledge of basic mathematics.

Working Environment:

• This is an in-person, on-site, part-time role requiring 35 hours weekly, based in Tempe. Due to testing security, remote or hybrid arrangements are not available.
• Business hours: Monday-Friday 7:30 am - 5:00 pm; Saturday: hours vary by event.
• Required to work Saturdays.
• Activities are performed in an environmentally controlled office, classroom or conference room (on campus or off-site) setting, subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and travel moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Actively monitor testing candidates for extended periods of time.
• Regular use of office equipment and multiple software systems.

The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.

Driving is not required for this position.

Campus: Tempe

Funding: No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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