Freight Forwarding Key Account Manager

Metro Global USA is looking for an experienced Freight Forwarding Key Account Manager to join its growing team in New Jersey. Powered by industry-leading technology, Metro delivers import and export air, ocean, and road freight forwarding, supply chain management, logistics, and specialist logistics services across sectors including retail, manufacturing, and chemicals. This role will focus on the retention, development, and growth of Metro’s existing customer base across the US market , increasing share of wallet, strengthening strategic partnerships, and identifying new opportunities across the wider group. You will work closely with business leaders in both the UK and USA, so strong communication skills, cultural awareness, and confidence working across global teams and time zones are essential. Key Responsibilities Develop and expand relationships with assigned customers, divisions, and group companies Act as the key link between Metro and its customers, championing both internally and externally Manage customer expectations and ensure agreed actions are followed through Lead regular customer review meetings, including MBRs and QBRs Provide scheduled KPI reviews and share relevant market intelligence Identify and secure inclusion in relevant RFI and RFQ opportunities Own the RFI and RFQ process, working with internal teams to ensure accurate and timely submissions Resolve customer issues and complaints, including corrective action planning Develop and maintain account plans, identifying current business share and growth opportunities Promote and upsell Metro and wider group services, including MVT and Eco solutions Support onboarding of new and additional business Maintain accurate CRM updates, including meetings, opportunities, and key account information Support credit control, account reconciliation, marketing campaigns, and customer entertainment What We’re Looking For Minimum 5 years’ experience in freight forwarding, logistics, or supply chain management Strong understanding of multi-modal freight operations, including air, ocean, and road Knowledge of international trade and regulatory requirements, particularly across the US, UK, Europe, and Asia Proven experience managing and growing key accounts in a freight forwarding or logistics environment Strong track record in customer retention, upselling, and increasing wallet share Experience with structured account planning, MBRs, QBRs, and long-term customer development Experience managing RFI and RFQ processes Confident communicator with the ability to build relationships across countries, departments, and time zones Comfortable using CRM systems such as Salesforce, HubSpot, or similar Commercially aware, with the ability to analyse account profitability and identify growth opportunities Proactive, consultative, customer-focused, and solution-oriented approach Willingness to travel regularly within the USA and internationally Package and Benefits Salary up to $130,000 , depending on experience Health insurance offered from the 1st of the month following 60 days of employment Silver Plan: company pays 80% of employee premium and 20% for dependents Gold Plan: company pays 70% of employee premium and 10% for dependents 401(k) plan with automatic 3% deferral after 1 year Company match of 100% up to the first 3% of salary deferrals Additional 50% match on the next 2% of eligible compensation 5 sick days and 3 personal days Opportunity to join a senior team within a rapidly expanding logistics business This is an excellent opportunity for a commercially driven Freight Forwarding Key Account Manager to play a key role in the continued growth of Metro’s US customer base and wider global network. #J-18808-Ljbffr