Experienced Service Consultant

Job Details Location: Victory GMC St Joseph - St Joseph, MO 64506 Position Type: Full Time Job Category: Automotive Victory GMC of St Joseph is looking to hire an Experienced Service Consultant. Responsibilities Oversee service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Satisfaction scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Reinforce company policies and adhere to company standards. Encourage compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Qualifications Excellent customer service and communication skills Basic computer skills Professional, well-groomed appearance and a positive attitude High school diploma or equivalent Valid driver's license and good driving record Pass drug testing, MVR/Insurability, background investigation/interview #J-18808-Ljbffr