Front Desk Agent

Cambria College Park 8321 Baltimore Avenue College Park, MD 20740, USA Description Position: Front Desk Agent Location: Cambria Hotel College Park Department: Front Office Reports To: Front Office Manager | Front Office Supervisor Status: Full-Time Salary Range: $16.00 - $18.00 per hour (experience-based compensation) Who We Are At Cambria Hotel College Park, we blend contemporary style with personalized service to create a casually sophisticated experience for every guest. Located just steps from the University of Maryland and minutes from the heart of Washington, D.C., our hotel is a hub for travelers seeking comfort, connection, and convenience. We are a proud upscale collection designed for the modern traveler. Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community. Whether it's a business trip, a campus visit, or a weekend getaway, we provide a seamless stay that feels both elevated and approachable. Our team is passionate about hospitality and committed to delivering memorable experiences. We believe in creating a workplace where individuality is celebrated, growth is encouraged, and service excellence is a shared goal. At Cambria College Park, we don't just welcome guests—we welcome them like family. Who You Are You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests in—you're setting the tone for their entire stay. What You'll Do Greet guests with warmth, authenticity, and a genuine smile Handle check-ins, check-outs, and reservations with precision and personality Be the go-to for guest questions, requests, and unexpected moments Navigate systems like a pro-process payments, manage room keys, and keep things running smoothly Collaborate with housekeeping, maintenance, and other departments to deliver seamless service Stay sharp on hotel offerings, local hotspots, and insider tips Keep the front desk area polished, professional, and welcoming Jump in where needed-because teamwork makes the magic happen What You Bring 1+ year of customer service or hospitality experience (hotel front desk a plus) Strong communication skills and a natural ability to connect with people Tech-savvy with basic knowledge of property management systems (we'll train you!) Ability to multitask and stay cool under pressure Flexible availability, including weekends, evenings, and holidays A polished, professional vibe and a guest-first mindset Hunger to learn, grow, and be part of something special Core Skills & Abilities Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25-35 pounds Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations Strong communication and interpersonal skills, with the ability to engage guests and team members effectively Additional Responsibilities The hotel operates 24/7, necessating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours. Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Donohoe Hospitality Services