Guest Service Agent

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

We are looking for primarily 3pm - 11pm, but someone that can also be available for 7am - 3pm when needed.

Friendly personalities who are comfortable with computers would be successful candidates.

$13 - $15 hourly

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed

• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

At Holiday Inn Express Waco Downtown, we're committed to providing travelers with a clean, comfortable, and dependable stay in the heart of Waco. Whether you're visiting for business, a Baylor University event, a family vacation, or a weekend getaway, our team is dedicated to delivering exceptional hospitality with genuine Texas warmth.

Our mission is to make every guest feel welcome, valued, and well-rested by providing outstanding service, modern accommodations, and thoughtful amenities that make travel easier. Our vision is to be Waco's preferred hotel by consistently exceeding guest expectations through quality, convenience, and care.

Guests enjoy complimentary Express Start Breakfast, high-speed Wi-Fi, free parking, a fitness center, business-friendly amenities, and easy access to Baylor University, Magnolia, downtown attractions, and local businesses.