Intake Coordinator

Location: Englewood Cliffs, NJ
Type: Full-time
Pay: $40,000-$60,000/year

About Us
Archways ABA provides Applied Behavior Analysis therapy to children and families across Missouri through in-home, school-based, and telehealth services. We're a growing agency built on clinical quality, responsive communication, and making the path to care as simple as possible for families.

The Role
The Intake Coordinator is the first person families talk to when they reach out to Archways. You'll guide new families from first call to first session: gathering information, verifying insurance, and collecting documents. Speed and compassion both matter here, because many families are reaching out at a stressful moment.

What You'll Do
• Respond quickly to new inquiries from phone, email, web forms, and referral sources
• Conduct intake calls to gather client information and explain our services and next steps
• Verify insurance eligibility and benefits for ABA
• Collect required documents such as diagnostic reports, referrals, and insurance cards
• Track every lead through the intake pipeline in our CRM and keep status updates current
• Follow up consistently with families so no one falls through the cracks
• Build relationships with referral sources such as pediatricians, diagnosticians, and schools

What We're Looking For
• 1+ years in intake, patient access, front desk, or admissions in healthcare a plus
• ABA or behavioral health experience a plus
• Excellent phone presence: warm, clear, and reassuring
• Highly organized, with strong follow-through and attention to detail
• Comfortable working in a CRM and juggling a high volume of inquiries

What We Offer
• Health benefits
• PTO and paid holidays
• A mission-driven team where your work directly helps families get care

#IND3