Desktop Technician

Desktop Technician

We are seeking a customer-focused Desktop Technician to provide technical support for end users across a growing organization. This role is ideal for an IT support professional who enjoys troubleshooting hardware, software, and network issues while delivering exceptional customer service. The Desktop Technician will support Windows and Mac environments, Microsoft 365 applications, user account management, and day‑to‑day IT operations. The ideal candidate is a strong problem‑solver who can work independently, collaborate with IT teams, and thrive in a fast‑paced environment.

What You’ll Do

• Provide technical support to end users via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, operating system, and network‑related issues.
• Support Windows, macOS, Microsoft 365, and SaaS applications.
• Log, prioritize, track, and resolve incidents and service requests using IT Service Management (ITSM) tools.
• Manage user onboarding and offboarding, including Active Directory account administration.
• Use remote desktop support tools to diagnose and resolve technical issues.
• Identify recurring technical problems and assist with root cause analysis and resolution.
• Document troubleshooting procedures, solutions, and best practices in the IT knowledge base.
• Collaborate with other IT teams to resolve complex technical issues.
• Maintain accurate IT asset inventory and support equipment management.
• Assist with IT projects, system updates, and other technical initiatives.
• Provide occasional extended‑hours support for urgent issues, critical projects, or business needs.

Requirements

• 1–2 years of experience in an IT Help Desk, Service Desk, Desktop Support, or similar technical support role.
• Experience troubleshooting Windows and macOS operating systems.
• Experience supporting Microsoft 365, business applications, and common desktop hardware.
• Experience using ITSM ticketing systems and remote desktop support tools.
• Familiarity with Active Directory and user account administration.
• Strong troubleshooting and problem‑solving skills across hardware, software, and basic networking issues.
• Familiarity with conference room and meeting technology.
• Excellent communication and customer service skills, including the ability to explain technical concepts to non‑technical users.
• Ability to manage multiple support requests, prioritize tasks, and work independently.
• Strong collaboration skills and a customer‑first approach.
• Degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Ability to travel locally up to 25% as needed.
• Flexibility to work occasional overtime or extended hours when business needs require.

Preferences

• ITIL v4 Foundation certification.
• CompTIA A+ or Network+ certification.
• Microsoft Azure Fundamentals (AZ-900) certification.
• Experience documenting technical solutions and contributing to an IT knowledge base.
• Experience supporting user onboarding, offboarding, and IT asset management processes.

Why This Role

This is an opportunity to join a collaborative IT team where your technical skills and customer service abilities will make a direct impact. You'll gain hands‑on experience supporting a variety of technologies, collaborate with experienced IT professionals, and contribute to improvements that enhance the end‑user experience. The organization offers a competitive benefits package, including medical, dental, and vision insurance, retirement savings with company matching, paid time off, holiday pay, and additional benefits.

Benefits

• medical
• dental
• vision insurance
• retirement savings with company matching
• paid time off
• holiday pay
• additional benefits