Account Development Manager

Overview

AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.

As the Account Development Manager on the Lifestyle Products and Services team in AARP Services, Inc., you will oversee the management of the day-to-day activities for our auto, gas and retail account provider relationship programs and associated contracts including identifying improvements and assessing outcomes. As the primary point of contact for provider relationships, you will ensure their growth and development, foster strong and ongoing relationships to maintain the health and success of our products and programs. You will have responsibility for implementing new engagement programs and relationships that align with the organization's strategic goals and objectives that are shared with AARP/AARP Services, Inc. (ASI) and provider-partners impacting increased membership value, supporting membership acquisition and renewal.


Responsibilities

• Responsible for all provider/partner activities including those within AARP Services and the organization. Manages the day-to-day provider relationship and activities to ensure success of the product/program.
• Ensures program growth including revenue, member value and product enhancement opportunities through annual account plan development.
• Manages the ongoing quality control of programs and assures compliance with all contract terms including review process of the program and provider/partner, oversight of marketing plans, product operational plans, and product enhancement.
• Manages or participates in provider contract renegotiations in the portfolio for the products/programs offered to the organization's members.
• Influences matrix to optimize program functions, including strategic account planning and growth.
• Works with the providers on the development of a continuous improvement process for all program and product categories.
• Collaborates with the leadership to set strategic direction for the program and program development
• Completes periodic competitive assessments of program or products in order to monitor relative value within the marketplace and identifies the features and competitive advantages versus the competition.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field and 5+ years of experience in account management, partnerships, business development, or a related field.
• Proven track record of managing and growing multiple accounts, ideally across retail, dining, auto/gas, or similar consumer sectors; strong interest in learning new categories.
• Demonstrated ability to analyze data, translate insights into actionable recommendations, and support growth initiatives.
• Experience contributing to strategic planning and execution. Proactive, solutions-oriented and results-driven, with the ability to take initiative, adapt and be flexible to evolving changes in business priorities and ultimately drive work forward.
• Strong organizational and project management skills, with the ability to manage multiple priorities.
• Ability to collaborate effectively across cross-functional teams and external partners.
• Demonstrated ability to receive, apply, and grow from feedback, with a coachable mindset and openness to continuous learning and development.
• Ability to travel up to 15% as needed.

Additional Requirements

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• In office/open office environment with the ability to work effectively surrounded by moderate noise.

AARP will not sponsor an employment visa for this position at this time.

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.


Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.