Sr. Client Services Analyst

The salary range for this role is $70,000-80,000/year + Bonus

The Senior Client Services Analyst serves as a primary bridge between market research clients and internal analytical teams. This role combines key account management, rigorous data analysis, project oversight, and strategic storytelling to deliver actionable market insights, answer complex business questions, and drive strong client trust and retention.

What You'll Do

Client Management & Consulting

• Lead day-to-day relationships with key contacts, moving beyond immediate briefs to understand and support broader business objectives.

• Lead and manage the end-to-end execution of recurring client quarterly reporting processes.

• Build long-term trust and act as a consultative partner on market research insights and industry trends

Analysis & Data Storytelling

• Deliver impactful ad-hoc analysis with a strong "what and why" mindset to solve complex business queries.

• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.

• Apply strong presentation and data storytelling skills to communicate insights effectively to both technical and non-technical audiences.

Performance KPIs

• Delivery Excellence: On-time, high-quality completion of client reports, ad-hoc analyses, and project deliverables.

• Client Satisfaction & Service Impact: Consistently positive feedback from key day-to-day contacts regarding responsiveness, account management, and strategic impact.

• Tech & Market Interest: Genuine curiosity and passion for the tech industry, emerging technologies, and digital trends.

• Data Accuracy: Meticulous attention to detail, ensuring exceptional quality and precision across all data outputs.

• Analytical Aptitude: Proven capability to parse complex datasets and distill them into simple, executive-level narratives.

• Drive & Ambition: Proactive energy to continually expand client trust and elevate the organization's reputation.